How does it work if I go abroad?
How do I call France from abroad?
With Ortel Mobile you can also make and receive calls while you are abroad. The rates for calling from abroad are shown at the Tarriff page. If you want to call from abroad, you must have at least €3 call credit. Remember to take sufficient call credit with you when you go abroad. It is also easy to top up your call credit when you are abroad. See Topping up. You can call from abroad as follows:
- Enter 00 or +
- Enter the country code for France. This is 33
- Dial the area code (without the first 0) and the telephone number
- Press the call button.
For example, if you want to call the French number 01 23 45 67 89 from abroad:
- Enter 00 or +
- Enter 33
- Enter the area code 1 and the telephone number 23 45 67 89
- Press the call button
Can people call me when I am abroad?
An extra charge will apply if you receive calls while you are abroad. You pay part of the costs because the person calling you may not know that you are abroad. You pay the cost of the call from the French border to where you are. These costs are deducted from your call credit. To receive calls while you are abroad, you must have at least €3 call credit. Remember to take sufficient call credit with you when you go abroad. It is also easy to top up your call credit while you are abroad. See Topping up. People can reach you on the same mobile number while you are abroad as when you are in France.
For international rates, see our Tariffs page.
How do I send an SMS message while I’m abroad?
Please note that it is currently not yet possible to send SMS message while abroad, although we’re hoping to be able to provide this service soon.
How can I call abroad?
You can call abroad easily and quickly, without any complicated procedures such as special access numbers.
- Enter 00 or +, followed by the international country code.
- Enter the area code without the first 0.
- Enter the phone number.
- Press the call button.
For a list of countries and rates, see our Tariffs Page.
Please note that if you want to call from abroad, you must have at least €3,- call credit. Remember to take enough call credit when you go abroad.
How can I top up while I’m abroad?
When you are abroad it is possible that the short code 805 which you normally use when topping up your mobile phone, does not work. You can then call to +33 171 087 805. Enter then the 16-digit top up code. This service is not free of charge and you need to have at least €3,- remaining call credit to use this service while being abroad.
Listening to your voicemail from abroad
You can listen to your voicemail from abroad. Please note that you must have configurd a voicemail PIN code to listen to your voicemail from abroad. You can only configure this PIN code when you are in France. You cannot do this while you are abroad. Follow the procedure below to listen to your voicemail when you are abroad:
- Dial your own number
- You will hear your welcome message, please press *
- Enter your PIN code
- You can hear your messages now
When you have listened to your messages you will come back to the main menu where it’s possible to turn on or off your voicemail for example.